Serving Satisfied Customers

Over 500 customers responded to our customer satisfaction survey last fall. Thank you to everyone who spent a few minutes sharing their experience with Rural Fuels!

Your drivers and crew are efficient and respectful on our property. Been happy from day one! – New Canaan Customer

SURVEY HIGHLIGHTS:

Just as important as hearing what we’re doing well is finding out where we can improve:

• Communicate more! From programs and services to promotions and education, you said you want more! We’ll be sending out regular newsletters and emails to keep you up-to-date and informed.

• Promote annual pricing programs earlier! Instead of waiting until the fall, look for information starting in the summer about the programs we expect to offer for the upcoming heating season.

• Awareness of our services! Many customers didn’t know we deliver oil, offer HVAC service or equipment installation; more to come on these topics soon!