Customer Care Representative
RESPONSIBILITIES
Answer a high volume of inbound customer inquiries regarding price plans, billing, payments, credit questions, scheduling energy deliveries and service calls
Make outbound calls to existing customers to enhance their customer experience
Work half-day Saturdays on a rotating basis (seasonal)
Ability to cross-sell services to existing customers
Coordinate monthly customer budget billing
Assist with company mailings
Coordinate / own other miscellaneous admin projects
Track information for weekly/monthly/yearly reports
Document all customer information in our company software
Enter leads in Lead Management system
Work with other departments to resolve any customer issues
Achieve company’s customer retention goals
SKILLS REQUIRED
Enjoy working with customers
Ability to manage difficult or emotional customer situations
Be an active listener and ask probing questions
Excellent written and verbal communication skills
Ability to work independently as well as part of a team
Must be able to adapt to frequent changes or delays
Must be detail oriented, self-motivated and organized
Must have intermediate skill levels in Microsoft Word and Excel
Must become proficient in Microsoft windows based software (Great Plains v8.0)
EXPECTATIONS
Passionate about building positive working relationships with employees and customers
Live our company core values of: Caring, Teamwork, Integrity and Ownership
Provide a superior level of customer service to all our existing and potential customers
REQUIRED EXPERIENCE
Customer Service: 3 years
For more information about our job opportunities and to apply,
please contact us here or call us at 203.364.5816.